Our Frequently Asked Questions list is designed to answer some of your top skin care concerns. Please select one of the questions to get the answer to your skin concern.

What are hydroxy acids?

Unlike physical exfoliants that remove debris through gentle abrasion, hydroxy acid-based exfoliants smooth the skin by dissolving the intercellular glue that attaches the cells to the surface. Hydroxy acids are the most common form of at-home exfoliant because they are extremely effective and, when used properly, very safe.

Of course, there are several different hydroxy acids. Glycolic Acid was the first to be used in a cosmetic application, and is still widely-used despite its high incidence of skin irritation. Lactic and Salicylic Acids, which are as effective as Glycolic Acid, are now the choice of leading skin care professionals because they deliver the same level of results with considerably less irritation. Dermalogica Gentle Cream Exfoliant and Skin Renewal Booster are two great at-home exfoliants that use this combination of Lactic and Salicylic Acids.

Hydroxy acids may be combined with enzymes derived from Papaya (Propain) and Pineapple (Bromelain) to help digest dead skin cells, resulting in even smoother skin. The Phytic Acid in Rice Bran, the third key ingredient in our Daily Microfoliant®, also effectively dissolves dead surface cells.

What can I do to help my breakouts?

Excellent skin care and hygiene are vitally important to remove the excess oils and bacteria that are associated with acne. Dermalogica products are non-comedogenic and completely water-soluble, making them ideal for breakout-prone skin. Always follow a strict regimen of thorough cleansing with lukewarm (never hot) water, followed with a hydrating conditioner and an oil-free moisturiser. Exfoliate twice a week to help the skin rid itself of congestion-causing debris. For an existing breakout, Benzoyl Peroxide provides unsurpassed clearing, while a calming mask reduces irritation.

In addition, lifestyle changes can often improve your skin. Try to reduce stress, drink plenty of water and limit your intake of caffeine and cigarettes, which may stimulate the adrenal glands and promote oil production.

And always remember never to pick or squeeze pimples, as you'll be left with an even bigger blemish and a scar to remember it by!

Dermalogica acne products for at-home use:

  • Anti-Bac Skin Wash
  • Dermal Clay Cleanser
  • Multi-Active Toner
  • Skin Purifying Wipes
  • Oil Control Lotion
  • Special Clearing Booster
  • Skin Refining Masque
  • Anti-Bac Cooling Masque
  • Medicated Clearing Gel

Recommended professional treatment:

  • Medicated Clearing Treatment

What can I do about premature ageing?

Avoiding unprotected sun exposure is the most important measure you can take to protect your skin. General lifestyle factors are also important – a diet too rich in highly-processed foods and alcohol, and lacking in fresh fruits, vegetables and whole foods, can have a significant impact on the health of the skin.

In addition to regular skin care treatments, your at-home regimen will play a crucial role. Using vitamin-enriched products, specifically those containing stabilised Vitamins A, C and E, can deliver the vital nutrients that the skin needs to help firm and improve elasticity.

Recommended Dermalogica multivitamin and solar products for at-home use:

  • MultiVitamin Power Recovery™ Masque
  • MultiVitamin Power Firm for eye and lip area
  • MultiVitamin Power Concentrate
  • MultiVitamin Hand and Nail Treatment
  • Solar Defense Booster

Recommended professional treatment:

  • MultiVitamin Power Treatment
  • MultiVitamin Hand and Foot Treatment

What can I do to protect my skin from the sun?

It's no exaggeration to say that the sun is potentially your skin's worst enemy. In fact, skin cancer, largely caused by unprotected exposure to the sun's damaging UV rays, is the most prevalent form of cancer in the world, affecting one in five people. And it's on the rise – recent studies suggest that depletion of the earth's ozone layer makes shielding the skin more important than ever.

Not a sun bather, you say? Well, unless you only go out at night, your skin is still bombarded on a daily basis. Driving to work, walking the dog, even sitting under indoor lighting. The bottom line – if the sun is in the sky, sun protection should be on your skin!

Recommended Dermalogica products for at home use:

  • Solar Defense Booster
  • WaterProof Solar Spray SPF25
  • Full Spectrum Wipes SPF15
  • UltraSensitive FaceBlock SPF25 for sensitised skins

What can I do for my sensitised skin?

We all know the discomfort of an attack of sensitisation – the skin feels tight, red and swollen, and it seems like everything you do just makes it worse! The first step is to avoid all trigger factors. Pollution, stress, hormonal imbalance, cosmetic allergies, alcohol, a poor diet and over-exfoliation can all trigger the sensitised skin condition. Then you need to follow a special regimen to help your skin recover.

Your Environmental Control regimen does not replace your existing skin care routine – think of it as an emergency response.

Recommended Dermalogica Environmental Control and sensitised skin products for at home use:

  • UltraCalming Cleanser for Face and Eyes
  • Soothing Protection Spray
  • Barrier Repair
  • Gentle Soothing Booster
  • Skin Hydrating Booster
  • Soothing Eye Make-up Remover
  • UltraSensitive FaceBlock SPF25
  • Environmental Control Deodorant

Recommended professional treatment:

  • Environmental Control Treatment

What is Rosacea?

Rosacea is a skin condition as misunderstood as sensitive skin, and as frequently misdiagnosed. In its early stages, Rosacea exhibits the same symptoms as skin sensitisation – redness, blushing and tightness – as well as the same trigger factors. However, the similarity ends there. A disorder of the facial blood vessels, Rosacea is a progressive inflammatory disorder that, when untreated, develops additional complications that include burst capillaries, facial swelling and spots on the face that look like acne breakouts, causing people to confuse Rosacea with acne.

Fortunately, Rosacea is manageable. Avoiding trigger factors is critical, as a Rosacea attack begins the same way skin sensitisation does. For milder Rosacea, we recommend Dermalogica's sensitised skin care routine of Environmental Control products. There are also an increasing number of prescription medications recommended by your dermatologist that can halt the progression of this disorder.

Recommended Dermalogica Environmental Control and sensitised skin products for at home use:

  • UltraCalming Cleanser for Face and Eyes
  • Soothing Protection Spray
  • Barrier Repair
  • Gentle Soothing Booster
  • Skin Hydrating Booster
  • Soothing Eye Make-up Remover
  • UltraSensitive FaceBlock SPF25
  • Environmental Control Deodorant

Recommended professional treatment:

  • Environmental Control Treatment

Who needs exfoliation?

Well, everyone exfoliates naturally. In fact, as you're reading this, thousands of tiny skin cells are falling off your body – about a million every minute! An exfoliation regimen simply helps your body along in the process, which becomes especially vital as we age. Teenagers completely regenerate their external layer of skin, on average every 14 days. By the time you are 40, however, that rate has increased to 30-40 days. The result is dull, mottled-looking skin. An exfoliation regimen can reduce the time that dulling skin cells sit at the surface of our skin for a healthier, more vibrant complexion. Depending on your age and skin condition, your therapist might prescribe a combination of exfoliation therapies.

Here are some examples:

Acne-Prone Skin:
A masque-style exfoliant, such as Dermalogica Gentle Cream Exfoliant, can help the skin combat extra oiliness and congestion without aggravating acne conditions.

Dehydrated Skin:
Depending on the sensitivity of your skin, you might select a masque-style or scrub-style exfoliant to help remove the dry, dead debris and reveal healthy cells. Combining Skin Renewal Booster with your moisturiser is another great option.

Prematurely-Aging Skin:
Prematurely aged skin is often the result of sun exposure. Sun exposure causes a build up of surface skin cells, which results in a dull, dehydrated appearance. A physical exfoliant such as Skin Prep Scrub, plus professional MultiVitamin Power Exfoliant treatments, will help slough away dead skin cells.

Uneven Pigmentation:
Exfoliation is an important component of every hyperpigmentation treatment because it helps remove the pigmented surface cells. Dermalogica Daily Microfoliant®, when used as part of the Skin Brightening System, is the most effective choice.

The most important consideration after any form of exfoliation is to protect your super-vulnerable skin against the sun. An application of UltraSensitive FaceBlock SPF25 will help protect your skin without any chance of sensitisation.

What is the correct shaving procedure for men?

Always shower first, then shave as this allows the steam to soften the hair, or use lots of warm water. A quick splash will not do. Never shave when you are cold.

Apply Professional Shave over damp beard area. If heavy bearded – 4/5 drops on wet skin, if light bearded – 2/3 drops on wet skin.

Begin at the sideburns with short quick strokes in the direction of hair growth – working down to the jawbone. Then re-work the same area with long slow stokes. Work alternate sides on each step. Rinse blade regularly under hot running water.

Shave down the cheek area to the jawbone with the grain using long, even strokes.

Next work on the beard area underneath the jawbone with long even strokes down to the neck.

Complete the shaving procedure with your moustache and chin area.

Rinse any residue of the Professional Shave with tepid water.

Spritz face and neck with Multi-Active Toner or Soothing Protection Spray to help soothe any irritation.

Apply Active Moist or Barrier Repair together with Solar Defense Booster SPF30 to seal and protect the skin.

Shaving Points you should Consider:

Use the Deluxe Facial Brush to help lift ingrown hairs and prepare the skin before shaving.

Never rush shaving. It is worth taking a bit time and using the right equipment and products!

Allow 20 minutes between waking up and shaving. Fluids accumulate in the skin tissues overnight and if you shave whilst the skin is still puffy, the shave will not be as close and never shave when you are cold.

Your razor must always be cleaned thoroughly. An antiseptic should be poured over the blade after use. Antiseptic mouthwash is ideal!

Always use a Dermalogica moisturiser before bedtime. This will have a real softening effect the skin and beard overnight.

Blades or disposable razors should be changed after 10 shaves.

If you suffer from razor bumps, which are ingrown hairs, Skin Prep Scrub should be used for at least 2 minutes in the shower. Use the Deluxe Facial Brush in a lifting motion to raise the hairs away from the skin. Take a look at our recommended skin care routine for men.